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When should I make my reservation?
If you have your heart set on a certain tour at a certain time (and at its current price), we recommend you make your reservation as early as possible—six months to a year in advance is a good rule of thumb.
How do I book for multiple people or group tours?
Interested in reserving multiple spots on a tour? We’re happy to set up multiple payment plans for your party! Give our team a call at 614-766-5553.
What forms of payment do you accept?
We accept MasterCard, Visa, direct debit, personal checks, cashier’s checks, and money orders.
Can I choose my own flights & travel plans?
Different flight options are available on many tours—give us a call at 614-766-5553 to speak with a member of our team about group air options or your own flight plans.
Can I get a direct flight from my departure city?
We want to make sure that you are booked on the most convenient flights possible. While direct flights are not guaranteed or even available from all departure cities, if we can get you a direct flight, we will. Additional costs for direct flights may apply, so please contact a member of our Team for details at 614-766-5553.
Are travel dates flexible? Can I arrive ahead or stay after?
Customizing your tour starts with choosing the dates that work for you. If you’d like to spend time on your own before or after your tour, we’re happy to help make those arrangements. Work with a member of our team to finalize your itinerary before your final payment is due. 614-766-5553
How do we choose hotels?
Before we book a hotel for our travelers, our team visits it and inspects it from top to bottom. Whether it's a small-town country inn, a modern cosmopolitan hotel, or an eco lodge tucked into the rainforest, we handpick all the accommodations. A hotel makes the cut when it meets our standards for comfort, value, location, and that little bit of flavor that can turn a stay into something unique.
Can we accommodate special meal requirements?
Food allergies, needs, or preferences shouldn’t keep you from seeing the world. Just notify us of any dietary restrictions when you book and we’ll make sure that your Tour Manager is made aware and can provide options for you.
Can we accommodate physically challenged travelers?
We want everyone to be able to explore the world with us, and we encourage the participation of physically challenged travelers. Still, the reality of world travel is that some sites are not accessible to everyone. Give us a call at 614-766-5553 to talk to a Tour Manager about any physical disabilities or limitations and they can help you choose the best itinerary for you. If you require dedicated assistance, we ask that you plan to travel with a companion who can help out.
Should I worry about my group size?
Group size impacts making connections with fellow travelers and your Tour Director, access to local culture and remote natural landscapes, and the overall ease and comfort of traveling together. Idealy, group size for certain detinations and tours would not exceed 45, but we are more than capable of handling larger groups, with the caveat that they may need to be split up into smaller sub groups at times. Learn more by calling us at 614-766-5553.
Are children welcome on your tours?
While our travel experiences are designed for adults of all ages, children are more than welcome to join! Travelers must be at least six years old at the departure date for most tours. Exceptions include Nature & Wildlife Tours, Safaris, Food & Wine Tours, and Walking Tours, all of which have a minimum age of eight years old. For Private or Customized Tours, the minimum age is three years old.
Are your tours good for solo travelers as well?
Yes! One of the best parts about a group tour is that when you travel by yourself, you’ll never be alone. No matter which of our tours you pick, when you go solo, you’ll have your Tour Director and fellow travelers to keep you company. Plus, our tours are designed with lots of flexibility, so you can seek out as much (or as little) alone time as you’d like.
Do I always have to be with my group on planned activities?
Your tour is exactly that: yours. If your itinerary includes a guided tour, but you’d prefer to spend your time doing something different, that’s perfectly fine. Enjoy your time however you like! Just be sure that you meet up with your group in time for any transfers between cities or countries.
Can I travel at a discount or earn money for my organization if I organize a group to travel together?
Yes, most of the time group travel rates will be better than individual, however rates and availability will vary based on dates and destinations, so check with a member of our team for your perfect travel plans. 614-766-5553
Do I need a visa to travel?
While most countries do not require U.S. citizens to purchase an entry visa, some do. If a visa is required it will be listed as a requirement within the individual tour information and requirements.
Do I need a Passport to travel to Mexico or Canada?
Yes. As of January 2007, all U.S. citizens are required to have a valid passport for travel outside of the U.S. Check your passport’s expiration date before you reserve your tour; for most destinations it must be valid for 6 months beyond your return date.
For more details on obtaining or renewing a passport, please visit the U.S. Department of State here.
Are any vaccinations required for tour travel?
Ask your doctor about the current recommended vaccinations for travel to the destinations on your tour. The travel section of the Centers for Disease Control website is a good reference for the most up-to-date information. Proof of Yellow Fever vaccination may be required for entry into some countries.
Visit the U.S. Department of State’s website here for more information and complete entry requirements.
Do I need to tip the tour guides, drivers, etc...?
At the conclusion of your tour, it is customary to offer your Tour Director and driver a gratuity. We recommend tipping the equivalent of $3USD per person per day for your driver or any local guides if applicable. Tips can only be paid in cash. Please keep current local currency exchange rates in mind when tipping. Any tips to staff aboard cruises are not included.
Do motor coaches used have air conditioning and restrooms on board?
All motor coaches should have air conditioning, and most have restrooms. We also stop every two hours on longer transfers to give everyone time for a bathroom break and to stretch their legs.